Terms of engagement

1. The desk

Digitalstackcore Analytics is the practice named on this site, working from Level 10, 57 Chavchavadze Street, Batumi 6000, Georgia. Contact: info@digitalstackcore.digital, telephone +995 422 555 325.

2. What is commissioned

A letter of engagement names the work: a usage insight study, a usage map, a product usage audit, a team briefing, or a combination. The letter names the product, the governing question, the fee, the deposit, and the weeks. These website pages are not the contract. The letter is.

3. Acceptance

A brief is accepted when we send the letter and you return it signed (or confirmed from the email address that sent the brief) and, where a deposit is due, when that deposit arrives. We may decline a product with no living audience, a sample we will not lawfully hold, or a request for expert-witness or advertising work.

4. Your materials

You warrant that you have the right to send the usage records, walkthroughs, and introductions you provide, and that personal data has been stripped or lawfully shared. You remain responsible for your product, your staff, and any change you make after a briefing. Our report is a reading, not a warranty that a change will succeed.

5. Intellectual property

Until the balance is paid, drawings and report files remain ours. On full payment you receive a licence to use the report and maps inside your organisation, including printing for your walls and circulating to contractors who work on the same product. You may not resell the report, publish it as your own research, or use our name to imply we endorse a later redesign. We keep the right to reuse methods, interview habits, and drawing conventions. We do not reuse your paths, your screens, or your named findings.

6. Confidentiality

We treat your product, records, and report as confidential. We will not name you on the client-notes page without your written yes. We may describe an anonymised stall in a field note (a missing return date, a quiet room after lunch) only when it cannot reasonably identify you.

7. Liability

We are not your lawyers, your measurement vendor, or your designers. Our liability for a commissioned reading is limited to the fee paid for that reading. We are not liable for lost revenue, a failed launch, or a decision taken after the briefing. Nothing in these terms limits liability that Georgian law does not allow to be limited, including for wilful misconduct.

8. Governing law

These terms and any engagement letter are governed by the law of Georgia. Disputes that cannot be settled by letter shall be brought before the competent courts of Georgia, with Batumi as the preferred venue where the law allows.

9. Changes

If a page on this site and a signed letter disagree, the letter wins. We may update these terms for future work; they do not rewrite a letter already signed.