A café table, a checkout, and the Black Sea wind
Watching mobile checkouts on Batumi Boulevard does not replace records. It does name the thumbs, the glare, and the bag on the chair.
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Field notes
Short columns from the desk: how a stall shows itself, what a daily total hides, and when a product team should ask someone else to read.
These notes are not a catalogue of advice for any business. They come from readings of live digital products — booking desks, catalogues, portals, membership pages — and from the paper we draw afterward.
When a product team should ask for an outside reading
Not every stuck argument needs a study. The ones that do have a shape: two camps, one chart, and a question nobody can close.
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Drawing a usage map from interview notes
How a stack of conversation notes becomes a wall sheet without inventing paths the records will not support.
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What a daily total hides about a Tuesday morning
A municipal portal’s daily chart was honest and still useless. Splitting staff from citizens changed the rooms that needed work.
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Where a drop-off is not a colour problem
A stall on a ticket screen is often a missing fact, not a missing shade. Notes from a ferry booking reading in Batumi.
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